Refund policy
14-day returns
You can return any non-personalised item within 14 days of receiving it, for a full refund of the item price.
- Write to us at contact@nawaracraft.com within 14 days of delivery, with your order number and the item(s) you want to return. We will reply with the return address.
- Send the item back unused, clean and in its original packaging. Return shipping costs are at your expense, unless the item is defective or we sent the wrong item.
- Once we have received and checked the item, we refund you within 14 days, using the original payment method. The original delivery costs are not refunded, unless you return the whole order.
Items that cannot be returned
- Personalised items (engraved with your text, logo or photo) are made for you and cannot be returned or exchanged, unless they are damaged or defective. Please check the spelling of your text before ordering.
- Gift cards.
Exchanges
To exchange a non-personalised item, return it as described above and place a new order for the item you want.
Damaged, defective or wrong item
Please inspect your parcel when it arrives. If an item is damaged, defective or not the one you ordered:
- Contact us within 2 days of delivery at contact@nawaracraft.com, with photos of the item and of the packaging.
- Keep the item and the complete packaging. For parcels damaged in transit, your local post office may issue a damage report (form CN24), which helps us file a claim with the carrier.
- We then replace the item or refund it, at no cost to you.
Questions
For any question about a return, write to us at contact@nawaracraft.com.