Shipping policy
Delivery costs and times
All orders ship from Switzerland with Swiss Post, with tracking.
| Destination | Cost | Delivery time |
|---|---|---|
| Switzerland and Liechtenstein |
Free from CHF 35 CHF 7 below CHF 35 (priority delivery) |
3–4 working days (free delivery) 2–3 working days (priority) |
| France, Germany, Italy, Netherlands, United Kingdom |
Free from CHF 80 Below that, calculated at checkout by weight |
3–6 working days |
| Rest of the world |
Free from CHF 100 Below that, calculated at checkout by weight |
4–8 working days |
The delivery cost is always shown at checkout before you pay. The free delivery threshold applies to the order amount after any discount.
Preparation time
Orders are prepared within 2 working days. Engraved pieces need 1 to 2 extra working days. Delivery times are counted from dispatch, Monday to Friday, and may be longer around public holidays.
Tracking
You receive a tracking link by e-mail as soon as your parcel ships.
Customs and import taxes
For deliveries outside Switzerland and Liechtenstein, the destination country may charge import VAT or customs duties on arrival. These are set by the local authorities and paid by the recipient.
Damaged parcel
If your parcel arrives damaged, contact us within 2 days of delivery at contact@nawaracraft.com with photos. The procedure is described in our refund policy.