Can I cancel my order after I've made a purchase on the website?

Unfortunately you cannot.

How do I return or exchange an item?

Please refer to our refund policy.

What types of payment do you accept?

All Standard Payments.   
We accept all payments by Visa, Mastercard, and American Express.

What are your shipping options?

Limited by volume. Currently we can only offer one standard shipping option. Please see our shipping policy page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

Please refer to our refund policy.

Where do you ship from?

We ship out from Switzerland.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.